After 18 years of honorable service in the U.S. Army and Department of Defense, Karena transitioned to a new mission—helping taxpayers navigate the complex world of finances. She began her journey in bookkeeping in 2015, driven by a strong sense of duty and a sharp eye for numbers.

She holds a Bachelor’s degree in Business Management and a Master’s Certificate in Accounting with a focus in Auditing, which laid the foundation for her sharp analytical skills and attention to detail.

In 2022, she became an Enrolled Agent and now proudly serves clients at Burgess Tax Relief in Rockwall, TX. Since then, she has represented clients in tax controversy matters for over $5 million and counting, providing trusted guidance and relief to individuals and businesses alike. In 2024, she earned the designation of Certified Tax Resolution Specialist, reinforcing her role as a fierce advocate for those facing IRS challenges.

She’s a contributing writer for both the Rockwall Times and NAEA. She is an active member of the American Society of Tax Problem Solvers (ASTPS), Texas Society of Enrolled Agents (TxSEA), and the National Association of Enrolled Agents (NAEA).

When she’s not untangling IRS issues or decoding tax laws, you’ll find her lost in a good book, exploring new destinations, or enjoying downtime with her family.